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Reducing Conflict 84: Root of Conflict
It is important to understand the root of what is causing a conflict. You must get a different view, like doing an “up scope” so ...
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Building Higher Trust 115: Unexpected Trust
Unexpected trust is a very powerful form of trust between people. This condition happens for a number of reasons that I will explain. The result ...
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Leadership Barometer 187: Lazy Employee
Early in my career, I had an extreme example of a lazy employee. Through some dialog with my manager, I learned a valuable lesson that ...
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Reducing Conflict 83: Wasting Time
Does wasting time cause conflict? In my leadership classes, I have the participants brainstorm the most significant sources of interpersonal conflict. Invariably, the group comes ...
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Building Higher Trust 114: Every Day Trust
Every day we experience trust thousands of times, but we rarely are aware of that. Can you imagine what it would be like to have ...
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Leadership Barometer 186: Ubiquitous Reinforcement
Ubiquitous reinforcement should occur at all levels. You can never overdo sincere reinforcement in an organization. The best reinforcement approach is to make it ubiquitous ...
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Reducing Conflict 82: Your Choice
The level of conflict you experience in life is your choice. I am sure that most readers would challenge that statement. Clearly, there are situations ...
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Building Higher Trust 113: The Magic Ingredient
I have been studying trust in organizations for over 50 years, and I have found the “magic ingredient.” As a Division Manager in a large ...
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Leadership Barometer 185: Pushing Back
As a leader, you will run into times when people are pushing back on your ideas. There can be many different reasons why an employee ...
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Reducing Conflict 81: Body Language
One way to reduce conflict between people and groups is to observe the body language. We communicate much more with our body language than we ...
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