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Reducing Conflict 91: Use Humor
Using humor can be an effective way to reduce conflict in several ways. First, it is imperative to remember that there is a time and ...
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Leadership Barometer 194: Your Style
People have ways of reacting to conditions, and you need to understand your style. If you are not aware of your style, then you will ...
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Reducing Conflict 90: Avoid Using Absolutes
You will experience less conflict if you avoid using absolutes when addressing people. Absolutes are terminal words like “never,” “always,” or “none.” In this article, ...
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Building Higher Trust 121: Avoid Flip Flops
Flip-flops are fine for the beach but not helpful in business. You can build higher trust simply by avoiding flip-flops. Sometimes it is hard to ...
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Leadership Barometer 193: Management Versus Leadership
The contrast of management versus leadership is a fascinating area. Peter Drucker once said, “Managers do things right; leaders do the right things.” He packed ...
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Reducing Conflict 89: Care
In my leadership program, I do a segment on reducing conflict where care takes center stage. My program lists a dozen actions that can reduce ...
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Building Higher Trust 120: Trust Triangle
In this article, I will summarize three conditions for trust that I call the Trust Triangle. First I will review the work of three other ...
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Leadership Barometer 192: Culture Starts at the Top
I have been working with organizations for decades and have observed that culture always starts at the top. There can be numerous factors that go ...
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Reducing Conflict 88: Follow Up
When there is an episode of conflict, it is smart to follow up on the resolution. This article describes why the follow-up is helpful and ...
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Building Higher Trust 119: Sailing Downwind
I have written about the work of several other authors in this series on trust. It might be appropriate to summarize my own body of ...
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